Business Analyst @ HILAB Technology
ETSY - E-commerce Integration Platform
Overview
Developed a purchasing system, product listings, and integrated chat for multiple Etsy stores on Chatwoot platform. Each store corresponds to a mailbox containing conversations across platforms, with CRM to manage stores, orders, and customers.
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Challenges & Solutions
- Problem:High latency in data synchronization between warehouse and online store.
- Solution:Designed a new Event-Driven Architecture using Kafka to ensure real-time updates.
Impact & Results
15%
Improved exchange time by 60%
30%
Multi-store management on single platform
Tech Stack
BRDSRSUse CaseBPMNFigmaJiraChatwoot